Leadership > Kristin Dolan
President, Optimum Services
As President of Optimum Services for Cablevision Systems Corporation, Kristin Dolan is responsible for the entire Optimum customer experience, the Optimum brand positioning, and all product development and marketing efforts for Cablevision's Optimum TV digital cable, Optimum Online high-speed Internet and Optimum Voice products and services. Additionally, Ms. Dolan oversees the company's sales initiatives related to the Optimum products.
A 23-year company veteran, Ms. Dolan most recently served as senior executive vice president, product management, marketing and development. In this role, she led the reimagining and reintroduction of the Optimum brand as well as numerous product and service adjustments, including the company's new interactive programming guide and digital cable user interface. She also has been instrumental in guiding Cablevision's large-scale expansion of its Optimum WiFi network and continued investment in Cablevision's broadband product.
Ms. Dolan began her career in 1990 at Cablevision's programming division Rainbow Media (now AMC Networks) where she worked in a variety of sales and marketing positions with increasing levels of responsibility. She joined Cablevision as the company's vice president of field communications and was later named vice president of digital product management, where she led the development, launch and continued evolution of the company's Optimum TV digital cable service. Ms. Dolan was then appointed senior vice president of digital product management, responsible for Cablevision's digital and analog video products, its high-speed Internet product and the strategic direction for the launch of Optimum Voice in 2003. Later, as senior vice president of strategic product development, she focused specifically on advanced product functions, user interfaces and navigation, and the overall customer experience.
Over the years, Ms. Dolan has been instrumental in working across Cablevision's properties to maximize opportunity, brand strength and customer experience. She spearheaded a number of initiatives at Madison Square Garden, including the 2008 migration of the national music network Fuse from Rainbow Media to Madison Square Garden, where she was responsible for marketing, creative services and other key functions during and after the transition. Additionally, she played an integral role in the formation of MSG Varsity, Cablevision's television and interactive services dedicated to covering high school sports across the tri-state area.
Ms. Dolan received her master's in publishing with a concentration in marketing from Pace University and her bachelor's in English from the State University of New York at Albany. She is currently a candidate for a master's degree in English literature. Ms. Dolan serves as a member of Cablevision's board of directors, and is also on the board of directors at AMC Networks and The Madison Square Garden. She has served on the Foundation Board for SUNY Albany and the National Board for Women in Cable & Telecommunications (WICT). Additionally, she was recognized by Multichannel News and WICT as a "Wonder Woman" in 2004, and as one of the top 50 most influential women in cable by CableFAX The Magazine.