Optimum Career

Your Optimum Career in Customer Service

If you are thrilled by finding and solving problems, resolving conflicts, and providing customer satisfaction, then you might be a great candidate for one of our six tri-state area Call Centers. Our Call Center positions offer the opportunity to work in a dynamic, fast-paced environment where you learn something new every minute and where no two days are the same.

Review our job openings and submit your resume to those that match your skills and interests.

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The industry-leading quality of our Optimum Service relies on our commitment to focus on each customer with care, concern, and knowledge. Our professional team members are: Career-minded, highly motivated, tech-savvy, multi-taskers, outgoing and possess strong interpersonal skills.

This mindset allows our telecommunications specialists to deliver the Optimum Customer Service.

We have an array of positions available, all with the potential for upward mobility. Applicants must possess: A high degree of reliability in attendance and punctuality, Ability to work variable hours, including weekends and holidays, Thorough knowledge of Windows based programs and the ability to navigate multiple screens.

Some of the critical roles are:

Associate Customer Relations Coordinator

Communicates with subscribers and company representatives to assist and resolve customer inquiries pertaining to iO voice services. Learns all phases and aspects of the customer billing system, interprets and explains technical issues to the customer in a lucid and concise way, and commands thorough knowledge of all features, pricing, and packaging, as well as technical components of the product and company equipment. We hire for this position in Jericho NY and Shelton CT.

Customer Support Representative

Resolves billing inquiries, disputes, payments, change of service requests, and general technical inquiries through troubleshooting support. Provides professional, courteous, and responsive service to our customers. We hire for this position in Bronx NY, Melville NY, Newark NJ, and Stratford CT.

Advanced Support Representative

Resolves high-tech system issues for the customer by identifying problems, root causes and proposes solutions based on knowledge of advanced technologies such as SAP, Dolby audio, DVR, Digital versus Analog devices, HDTV, EDTV, HDMI, DVI, Component and Composite cabling, DV, S-Video, Interlaced and Progressive Scan Signals, DOCSIS versus DAVIC, WiFi, RAM, Megabytes, Kilobytes and Kilobits. We hire for this position in Melville NY and Bronx NY.

Technical Support Representative

Troubleshoots technical support calls from customers who are using the supported software/hardware. Provides the highest quality customer service while guiding and educating customers through established troubleshooting procedures. Complex knowledge of DOS, Win 95, 98, NT, 2000, XP, Apple/MAC, Internet communications, and protocols. We hire for this position in Jericho NY and Shelton CT.

See what our employees have to say:

Ritamaree Cecora,
Customer Service Team Lead
(hired as Customer Support Representative)

Cablevision has provided me with a fair and friendly work environment. More importantly, the Company has given me the confidence and resources for career progression!

Christopher Misciagna,
Customer Service Manager
(hired as Customer Support Representative)

In 2003, I started my career at Cablevision as a Customer Service Representative. Over my six years at the call center, I have progressed to my current position as a Manager. I could not be more thankful and proud of working for a Company which gave me an opportunity and a career I love having.

David Ehlen,
TSG Director of Operations
(hired as a temporary Technical Support Representative)

The warm and friendly environment has made Cablevision an outstanding place to work. The growth and training opportunities I've had over the past 8 years has allowed me to identify and pursue my career goals. Now, as a Manager, I know it's my role to help others achieve the same.

Your Optimum Career Begins at Cablevision

Cablevision offers everything you deserve in a career: Technology you need to succeed, benefits from day one, corporate values you can be proud of, a true culture of family and teamwork, and limitless advancement opportunities.

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View our video to see what our Customer Service Reps think about their career at Cablevision!